Guarantees

The warranty period is the period during which the customer can discover a defect in the product and require the seller or manufacturer to take measures to eliminate the defect. The seller must eliminate the defects unless it is proven that they arose as a result of violations by the buyer of the operating rules.

When does the warranty begin?

The warranty begins from the moment the goods are transferred to the consumer, unless specified in the contract. If it is not possible to determine the date of purchase, then the warranty starts from the date of manufacture. When ordering goods in an online store, the guarantee begins on the day of delivery.

Warranty service includes:

• elimination of product defects in certified service centers;
• exchange for a similar product without additional payment;
• exchange for a similar product with additional payment;
• return of goods and transfer of funds to the buyer’s account.

Rules for exchange and return of goods

Exchange and return of products of good quality

The seller guarantees that the buyer, within 7 days from the date of purchase of the goods, can refuse the goods of proper quality if:

• the product has not been put into use and is in marketable condition, is in packaging with all labels, and there are also documents for purchasing the product;
• The product is not included in the list of products of good quality that cannot be returned or exchanged.

The buyer has the right to exchange goods of good quality for another trade offer of this product or another product identical in value or for another product with an additional payment or refund of the difference in price.

Exchange and return of products of inadequate quality

If the buyer discovers defects in the product after purchasing it, he may request a replacement from the seller. Replacement must be made within 7 days from the date of the request. If an examination is ordered to determine whether the goods comply with the specified standards, the exchange must be made within 20 days.

Technically complex goods of inadequate quality are replaced with goods of the same brand or with a similar product of a different brand with recalculation of the cost. The return is made by canceling the sales contract and returning the amount in the amount of the cost of the goods.

A refund

Requests for the return of the amount of money paid for goods must be satisfied within 10 days from the date of presentation of the corresponding demand.

(Article 22 of the Law of the Russian Federation “On the Protection of Consumer Rights”).

To get a refund you must:

1. Fill out an application for a refund

2. Send a scan/photo with your signature to info@xlash.ru

Draw your attention to! The application must indicate the details of the card with which the payment was made and the text must be readable.

3. Refunds will be made to the card from which the purchase was made within 10 calendar days.